Where do leads in the Qualification Inbox come from?

Calls handled by the AI receptionist, Meta and Google ad lead forms, website contact forms, SMS replies, manual entry, and any external source posted through the agent infrastructure.

Can the AI receptionist drop leads straight into the inbox?

Yes. Every AI receptionist conversation creates a lead with full transcript, scoring, and a booked appointment if the caller agreed.

Does the Qualification Inbox connect to follow-up automation?

Yes. Unanswered leads automatically trigger AI follow-up sequences over SMS and email until a rep takes over.

Glossary/Qualification Inbox

What is Qualification Inbox?

The URBLD Qualification Inbox is a dedicated workspace where every new lead — from calls, ads, web forms, and AI receptionist conversations — lands for triage. Sales reps qualify, score, and convert leads in one place, with full conversation history, source attribution, and automated follow-up scripts ready to fire.

How does the Qualification Inbox capture leads?

Inbound leads flow in from the AI receptionist, ad lead forms, website contact forms, manual entry, and SMS replies. Each lead arrives with full conversation history, source attribution, and an opportunity score so reps know where to spend their time first.

How are leads qualified and scored?

URBLD scores leads on completeness, intent signals, response speed, and source quality. Reps see a ranked queue, can run a guided qualification template, and convert qualified leads into customers and appointments without losing the thread.

How is the Qualification Inbox different from a regular inbox?

A regular inbox holds messages. The Qualification Inbox holds leads — each tied to a conversation, a score, a source, and a next action. Conversion to a customer or job is a single click, and the lifecycle ID follows the record forever.