The URBLD AI Receptionist is operational intake infrastructure, not an answering service. It qualifies inbound callers, requests valid time slots from a scheduler that owns calendar authority, validates against dispatch, and attaches every conversation to the operational thread on the matching lead, customer, or job. Humans hold override authority for escalations.
Inbound calls hit your business number. The receptionist greets the caller using governed knowledge blocks, qualifies the request against service area and category, then requests valid time slots from the scheduler — never writing the calendar directly. If the call must be escalated, it routes to the right human with the full operational thread attached.
Each call creates or updates the matching lead, customer, or job — with transcript, source, qualification score, and any requested appointment. The conversation lands in the unified operational thread; approved appointments are written by the scheduler, validated by dispatch.
Yes. Escalation rules are configurable per topic, keyword, or caller request. Live calls can be routed to a phone number or an internal user, and the AI hands off the operational context so the human picks up exactly where it left off.
Straight answers about how URBLD runs the business end-to-end.