Unpaid invoices that only get chased when someone looks
The aging report is accurate. The chasing is discretionary — so the oldest balances get the least attention.
What's the leak?
The aging report is accurate. The chasing is discretionary — so the oldest balances get the least attention.
What it looks like
Nobody owns collections, so it happens when the month is quiet. The 90-day column keeps growing, the 30-day column gets the attention because it's easier, and the invoices most at risk are the ones nobody has contacted in weeks.
Why it happens
There's no standing cadence per aging bucket and no owner per balance. Chasing depends on someone remembering, and remembering competes with the work of the day.
What it costs
Money the business already earned stays outside it, and effort is spent on the balances that were most likely to pay anyway.
How URBLD closes the leak
Every aging bucket carries a cadence and an owner. Escalation is driven by age, contact attempts are recorded against the invoice, and the receivables workspace shows what hasn't been touched.
Leak diagnosis
- Observed symptom
- Older unpaid invoices only get chased when someone happens to look at the aging report.
- Inferred root failure
- No standing cadence or ownership by aging bucket; chasing is discretionary.
- Lifecycle stage
- Receivables
- Financial or capacity consequence
- Cash already earned stays outside the business, and the oldest balances get the least attention exactly when they need the most.
Measure it yourself
Contact attempts per invoice by aging bucket, and the share of 60+ day invoices with no contact in the last 14 days.
Practical diagnostic
Open your aging report and, bucket by bucket, count invoices with no recorded contact in two weeks.
Recommended operating response
Assign a cadence and an owner per aging bucket, and escalate on age rather than on whoever complains loudest.
Deeper explanation: Collections cadence
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