Finished work that hasn't been invoiced yet
The job is complete. The payment clock hasn't started because the invoice is still in the office.
What's the leak?
The job is complete. The payment clock hasn't started because the invoice is still in the office.
What it looks like
The crew wraps up Wednesday. Invoicing happens in a Friday batch — except the completion photos hadn't been uploaded, so this one slips to next Friday. Ten days of aging have already passed before the customer sees a number.
Why it happens
Invoicing waits on a batch, a person, or a missing artifact instead of triggering when the job is marked complete. Nothing flags a completed job with no invoice.
What it costs
Every day between completion and delivery shifts the whole receivables timeline by the same amount, before the customer's payment behaviour matters at all.
How URBLD closes the leak
Job completion creates the invoice with the job's own line items and evidence attached. 'Completed but not invoiced' is an exception queue with an owner, not an invisible state.
Leak diagnosis
- Observed symptom
- Work finished last week and the invoice hasn't left the office yet.
- Inferred root failure
- Invoicing waits on a batch, a person, or a missing job artifact instead of triggering on job completion.
- Lifecycle stage
- Invoicing
- Financial or capacity consequence
- The payment clock starts late, so the whole receivables timeline shifts by the delay before any customer behaviour matters.
Measure it yourself
Median days from job completion to invoice sent, and the count of completed jobs with no invoice.
Practical diagnostic
Compare last month's completed job list against the sent invoice list and look at the date gap on each pair.
Recommended operating response
Make invoice creation a completion trigger, and treat 'completed but not invoiced' as an exception queue with an owner.
Deeper explanation: Invoice creation and delivery
Related Features
Related Workflows
See how URBLD closes every leak
One connected workflow from the first lead to the final payment.