What is a business operating system API?
A business operating system API exposes every step of running a service business — leads, scheduling, estimates, contracts, jobs, invoicing, payments, follow-ups, and communications — through one governed interface. URBLD's Business OS API replaces the traditional stack of CRM + FSM + billing + comms with a single OAuth-secured surface that AI agents and internal tools can both consume.
Why a single API surface
The traditional service-business stack is a graveyard of failed integrations: CRM, field service, invoicing, texting, e-signature, and now AI — each with its own object model, auth, and audit trail. Every seam is a place where a lead goes cold, a job misses a warranty, or an invoice gets forgotten.
URBLD collapses that stack behind one API with three guarantees:
- One identity thread. A lead becomes a customer becomes a job under one immutable
lifecycle_number. IDs never break. - One security model. One OAuth 2.0 authorization, 17 scopes, tenant-scoped tokens.
- One audit log. Every mutation — human or agent — is recorded with resolved actor identity.
Capability groups
- Intake & CRM. Leads, deduplication, qualification, customers.
- Scheduling. Availability, appointments, dispatch, route optimization.
- Sales. Estimates, contracts, e-signature, financing.
- Operations. Jobs, warranty tracking, inspection checkpoints, field notes.
- Money. Invoices, payments, receipts, receivables aging.
- Comms. Unified inbox (SMS + email), follow-ups, AI receptionist, AI follow-up.
- Intelligence. Jarvis (grounded manager), Governor (risk engine), executive dashboards.
Related surfaces
- CRM API — the intake and customer layer in depth.
- Workflow API — scheduling, jobs, and automation triggers.
- AI Agents — how autonomous agents consume the Business OS.
- Full API Reference — every endpoint, grouped by capability.
Frequently Asked Questions
Straight answers about how URBLD runs the business end-to-end.