Jobs that quietly fall through the cracks
It was sold. It never got scheduled. Nobody noticed until the customer called.
What's the leak?
It was sold. It never got scheduled. Nobody noticed until the customer called.
What it looks like
The contract was signed on Thursday. The rep meant to hand it to production Friday morning. Two weeks later, the homeowner calls asking when work starts. The office has no record of the sale.
Why it happens
The handoff between sales and production depends on a person walking a piece of paper across the office — or forwarding an email. When the handoff is manual, some jobs disappear.
What it costs
One lost job is one refund, one legal risk, and one very public 1-star review. It also lives in the owner's head as 'how many others am I not seeing?'
How URBLD closes the leak
A signed contract automatically becomes a job. The job appears on the production board, in dispatch, and in the customer record — the moment the ink dries. Nothing needs to be walked across the office.
Leak diagnosis
- Observed symptom
- Sold work sits between contract and schedule with nobody moving it forward.
- Inferred root failure
- Handoff between sales and operations has no owner and no readiness definition.
- Lifecycle stage
- Job readiness
- Financial or capacity consequence
- Backlog ages while crews stay under-loaded, which reads as a demand problem when it's a handoff problem.
Measure it yourself
Days from signed to scheduled, and the count of signed jobs with no scheduled date.
Practical diagnostic
List every signed job without a scheduled date and note the signature date on each.
Recommended operating response
Define what 'ready to schedule' means, name the owner of the handoff, and age everything that hasn't cleared it.
Deeper explanation: Signed contract to job handoff
Related Features
See how URBLD closes every leak
One connected workflow from the first lead to the final payment.