Polling humans does not scale
In most businesses the trigger for the next step is a person checking. That works at low volume and fails silently as volume grows — nobody can point to the moment it broke, only to the revenue that leaked.
What an event stream gives you
- Automatic next steps the instant something changes.
- A complete timeline of what happened and when.
- One place to attach new automation without rewriting the process.
- The ability to answer 'why did this happen?' after the fact.
Every workflow needs an owner
Events start work; owners finish it. Each step should resolve to a named person or role, so an unattended step is visible rather than theoretical.